What should I do if the device is not working properly?
Refer to the troubleshooting section in the manual for common issues and solutions. If problems persist, contact customer support on support@vertigenius.com
Troubleshooting
|
Symptom |
Possible causes |
Solutions |
|
The head sensor LED light remains turned OFF when the button is pressed. |
Head sensor is out of power. |
1) Recharge the Head Sensor until fully charged. 2) Unplug and plug in again, and attempt recharge. If recharge fails three times, contact support@vertigenius.com |
|
The sensor LED light is RED 30 min after start of charging. |
Head sensor is out of power. |
1) Recharge the Head Sensor until fully charged. 2) Unplug and plug in again, and attempt recharge. If recharge fails three times, contact support@vertigenius.com |
|
The head sensor LED light is flashing when turned ON but the App reports unconnected sensor. |
Head sensor is not connected. |
Open the App and check the 'Device Connection' menu, if the device is not listed, refresh the connection. If problem persists, contact support@vertigenius.com |
|
The head sensor LED is fixed ON but the App reports unconnected sensor. |
App has not connected to the head sensor. |
Restart the App and the head sensor. |
|
The head sensor LED goes fixed ON and after a while goes flashing. |
Head sensor is not able to connect to phone. |
1) Recharge the head sensor until fully charged. 2) Restart the App and the Head Sensor. 3) Let the Head Sensor LED go OFF, then turn ON.
|