Head Sensor Troubleshooting Table
| Symptom | Possible causes | Solutions |
| The head sensor LED light remains turned OFF when the button is pressed |
Head sensor is out of power
|
Recharge the head sensor until fully charged |
| The sensor LED light is RED 30 min after start of charging | Unplug and plug in again, and attempt recharge. If recharge fails three times, contact your clinician | |
|
The head sensor LED light is flashing when turned ON but the App reports unconnected sensor
|
Head sensor is not connected
|
Open the App and check the 'Device Connection' menu, if the device is not listed, refresh the connection. If problem persists, contact your clinician
|
| The head sensor LED is fixed ON but the App reports unconnected sensor | App has not connected to the head sensor | Restart the App and the head sensor |
|
The head sensor LED goes fixed ON and after a while goes flashing
|
Head sensor is not able to connect to phone
|
Recharge the head sensor until fully charged |
| Restart the App and the head sensor | ||
| Let the head sensor LED go OFF, then turn ON |